Terms & Conditions

Reservation and Booking: Reservations are subject to availability. Booking confirmation may require a deposit or full payment in advance. The reservation is considered confirmed upon receipt of payment. Cancellation and Refund: Cancellation policies may vary, but typically, cancellations made within a certain period before the check-in date may result in a partial or full forfeiture of the deposit. Refunds for cancellations are subject to the property's cancellation policy. Check-In and Check-Out: Standard check-in time is usually in the afternoon, while check-out is typically in the morning. Early check-in or late check-out requests may be subject to additional charges or availability. Payment: Payment methods accepted (e.g., credit cards, cash) will be specified. Any additional charges incurred during your stay will be settled upon check-out. Rates and Taxes: Room rates are typically subject to taxes and service charges, which will be clearly stated. Rates may vary based on room type, season, and other factors. Guest Behavior: Guests are expected to behave in a responsible and respectful manner while on the property. Disruptive or inappropriate behavior may result in eviction without a refund. Damages: Guests may be held responsible for any damages caused to the property during their stay. Amenities and Services: The hotel will specify the included amenities and services, such as spa treatments, meals, and Wi-Fi access. Safety and Security: The hotel may have specific safety and security protocols that guests are expected to follow. Pets and Smoking: Many properties have policies regarding pets and smoking. Check if they are allowed or not. Force Majeure: The hotel may not be liable for changes, cancellations, or inconveniences caused by events beyond its control, such as natural disasters or political unrest. Dispute Resolution: Procedures for resolving disputes between guests and the hotel may be outlined. These are general terms and conditions you might encounter when booking a beach house hotel and spa in Sri Lanka. It's crucial to review the specific terms and conditions provided by the hotel you intend to book to ensure you have a clear understanding of their policies and requirements.